At winoh, your privacy is not an afterthought — it is a core part of how the platform is built and operated. This Privacy Policy explains exactly what personal data winoh collects, why it is collected, how it is used, and the rights you have over your own information.
Six core commitments that define how winoh handles your personal information. Full details are in the policy sections below.
winoh collects only the personal data that is genuinely necessary to operate the platform, verify your identity, process transactions, and comply with Philippine regulatory requirements. We do not collect data for its own sake.
All data transmitted between your device and the winoh platform is protected by 256-bit SSL encryption — the same standard used by major banks and financial institutions. Your personal and financial information is secured at every point of transmission.
winoh does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data belongs to you — winoh uses it only to deliver and improve the winoh service, and for legally required compliance purposes.
Where winoh works with third-party service providers — such as payment processors and identity verification partners — those providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared.
You have the right to access, correct, and request deletion of your personal data held by winoh, subject to applicable legal and regulatory retention requirements. winoh will respond to all data rights requests within a reasonable timeframe.
winoh's data practices are designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and all applicable regulations issued by the National Privacy Commission (NPC).
This Privacy Policy ("Policy") describes how winoh ("winoh," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the winoh online gaming platform at winoh.net (the "Platform").
winoh is committed to protecting the privacy and personal data of all players, in full compliance with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC). This Policy applies to all personal data collected through the Platform, including data collected during registration, account use, customer support interactions, and any other engagement with winoh services.
By registering an account or continuing to use the winoh Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact winoh support to close your account.
This Policy should be read together with winoh's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and available on the Platform.
winoh collects personal data that is necessary to provide the Platform's services, verify player identity, process financial transactions, and comply with applicable Philippine regulatory and legal obligations. The categories of personal data winoh may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Account registration, age and identity verification (KYC) |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, support, regulatory notices |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Games played, bet history, session duration, feature interactions | Responsible gaming monitoring, personalization, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Copies of government-issued ID, proof of address, selfie verification | KYC compliance, age verification, fraud prevention |
winoh does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where specifically required by applicable law or regulation (for example, self-exclusion records maintained for responsible gaming compliance purposes).
winoh collects personal data through the following channels and methods:
winoh will always inform you at the point of collection what data is being collected and for what purpose, where this is not already covered by this Policy.
winoh uses the personal data it collects for the following purposes:
winoh will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
winoh processes your personal data on the following legal bases, as recognized under the Data Privacy Act of 2012 of the Philippines and its implementing rules:
winoh does not sell, rent, or trade your personal data to third parties. winoh may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers engaged by winoh are contractually required to implement appropriate technical and organizational security measures and to process your data only for the specific purposes for which it was shared.
winoh uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help winoh recognize you, remember your preferences, and analyze how the Platform is used.
The types of cookies winoh uses include:
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the winoh Platform. winoh does not use third-party advertising or behavioral tracking cookies.
winoh retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, and to comply with applicable legal, regulatory, and contractual obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, winoh will securely delete or anonymize your personal data in accordance with its data disposal procedures.
winoh implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While winoh takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your winoh account has been compromised, contact winoh support immediately.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by winoh:
To exercise any of these rights, please contact winoh's Data Protection Officer using the contact details provided in Section 13 of this Policy. winoh will respond to all data rights requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law where the request is complex.
The winoh Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. winoh does not knowingly collect personal data from individuals under the age of 21.
winoh employs age verification procedures at the point of registration and reserves the right to request documentary proof of age at any time. If winoh discovers that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable regulatory requirements.
If you are a parent or guardian and believe that a minor has registered on the winoh Platform, please contact winoh support immediately so that the account can be closed and the data removed without delay.
winoh reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or winoh's data practices. The date of the most recent revision is displayed at the top of this page.
When material changes are made to this Policy, winoh will notify registered players by email and/or by displaying a prominent notice on the Platform prior to the changes taking effect. For non-material changes, the updated Policy will be posted on this page with a revised effective date.
Your continued use of the winoh Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you should stop using the Platform and contact winoh support to request account closure.
winoh has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, you may contact the winoh DPO using the details below.
All data rights requests and privacy-related inquiries should be submitted in writing to ensure they are properly recorded and addressed within the required timeframe.
Data Protection Officer — winoh
Email: [email protected]
For general support inquiries unrelated to data privacy, you can reach the winoh support team at [email protected] or via the live chat feature available on the Platform, 24 hours a day, 7 days a week.
For complaints that have not been resolved to your satisfaction by winoh, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
Now that you know how winoh protects your data, you can focus on what matters — enjoying the games. Join Filipino players across Manila, Cebu, Davao, and beyond on a platform built with your privacy and security at its core. 21+ only.